Three UK achieves full compliance, reduces call times & boosts NPS
We’ve eliminated compliance issues, reduced AHT by 10 minutes while also improving NPS by over 10 points.”
7 Levels of Autonomous Consumer Finance
Where does your organization sit on automating and using AI for consumer finance?
Breaking Free from Digital Paralysis in the Enterprise
Enterprises spend nearly $2 trillion annually on digital transformation, yet 70% of these initiatives fail to deliver on their promises.
Measurable Impact, Enterprise-Wide Value
Stay fully compliant, boost efficiency, and deliver seamless experiences at scale.
increased conversion rates
FCR
Mins AHT saved
Reduction in OPEX
Faster Time to Funding
Compliance
ROI
Increased Revenue Per Customer
pts eNPS
Fully Integrated Solution Suite For All Of Your Customer Engagement Processes
No-Code Workflow Automation
- Build and customize workflows instantly
- Automate key processes
- Smart logic built in
Built in AI Powered- IDP
- 80% Faster Processing
- 99% Data Accuracy
- Zero Manual Errors
Cases: Streamline Complex Journeys
- Auto-trigger next steps and notifications
- Track case status and documents in one place
- Centralize team collaboration across departments
100+ Capabilities
- eSignatures & consent for real-time approvals
- ID verification & authentication for KYC compliance
- Smart forms and document collection with instant data extraction
Customer Lifecycle Digitization
Power every stage of the customer lifecycle with frictionless, secure and digital experiences.
Acquisition & Onboarding
Streamline sales, originations and onboarding with digital KYC, eForms, eSign and AI-powered Intelligent Document Processing.
Servicing
Simplify account servicing, loan modifications, bill queries and customer requests with automated workflows and self-service. Reduce friction, cut operational costs, and free up agents for high-value interactions.
Digital Correspondence
Move beyond slow, costly paper-based communications. Ensure customers receive real-time updates, statements, and approvals securely, instantly, and with full regulatory compliance.
Designed For Your industry
Lightico digitizes customer engagement for enterprises across. highly regulated and customer-centric industries
Banking
Healthcare
Telecom
Financial Services
Utilities
Call Centers
Auto Finance
Insurance
Jon Matthews,
Senior Vice President of Customer Experience, GM Financial
With Lightico, compliance and customer experience go hand in hand. Forms are completed accurately the first time, reducing errors and back-and-forth interactions. This not only streamlines compliance but also enhances CX—reflected in our record-high transactional NPS.
Barry Shields,
Head of Sales & Service, Three
We’ve eliminated compliance issues, reduced AHT by 10 minutes while also improving NPS by over 10 points.
José Luis De Mora,
CEO, Santander Consumer Finance
Lightico’s technology as well as the team behind it has enabled Santander Consumer Finance to provide customers with an exceptional digital consumer lending experience
Enterprise-Grade Security
Your customers trust you with their most sensitive data. Lightico ensures it’s protected.
End-to-End Encryption – Secure customer data at every stage.
Enterprise-Grade Security – Meets GDPR, SOC 2, PCI DSS, and industry-specific standards.
Fraud Prevention – Authenticate and verify customers with advanced ID verification, MFA, and KYC tools.
Don’t Get Left Behind—Futureproof Your Customer Engagement
Stay fully compliant, boost efficiency, and deliver seamless experiences at scale.
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